Legal notice
Last Updated: August 19, 2026
Welcome to PurrPup™. This Legal Notice governs access to and use of our website, online store, content, products, and related services.
By accessing, browsing, or purchasing through PurrPup™, you acknowledge that you have read, understood, and agreed to the terms contained in this Legal Notice, together with our other applicable store policies.
1. Website Operator
This online store operates under the brand:
PurrPup™
Website: purrpup.shop
Customer Support: info@purrpup.shop
For questions regarding an order, shipment, refund request, product, or website-related matter, please contact us using the email address above.
2. General Website Information
PurrPup™ makes reasonable efforts to keep the information displayed on this website accurate and up to date.
However, product information, descriptions, photographs, colors, dimensions, pricing, availability, promotions, shipping estimates, and other website content may be updated, corrected, modified, or removed when necessary.
Minor differences may occur between how a product appears on a screen and how it appears in person due to lighting, photography, screen settings, manufacturing variations, or other reasonable factors.
Nothing on the website should be interpreted as a guarantee that every display, photograph, color, or visual representation will appear identically on every device or in every physical product.
3. Product Availability
All products are subject to availability.
PurrPup™ reserves the right to:
- Limit product quantities
- Discontinue products
- Modify available colors, sizes, or variants
- Correct product information
- Correct pricing errors
- Cancel or refuse orders affected by obvious technical, pricing, inventory, payment, or fraud-related errors
Where required by applicable law, customers will be informed and appropriately refunded if an order cannot be fulfilled.
4. Pricing
Prices displayed on our website may change without prior notice.
The price applicable to an order is generally the price displayed and accepted at the time the purchase is completed, except in cases involving an obvious pricing, technical, or system error and subject to applicable law.
Taxes, duties, customs fees, or other charges may apply depending on the customer's location and applicable regulations.
5. Intellectual Property
The PurrPup™ name, branding, logos, graphics, product photography, website design, written content, advertisements, videos, visual materials, and other original brand assets displayed on this website may be protected by applicable intellectual property laws.
Unless expressly permitted in writing, users may not:
- Copy our website content for commercial use
- Reproduce our branding
- Republish our product photographs or videos
- Present PurrPup™ content as their own
- Create misleading copies of our website
- Impersonate PurrPup™
- Use our branding in a manner that creates confusion regarding affiliation or sponsorship
- Sell unauthorized reproductions using our original brand assets
Nothing contained on this website grants users ownership of PurrPup™ intellectual property.
All rights are reserved to the extent permitted by applicable law.
6. Unauthorized Use of the Website
You may not use this website for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.
Prohibited activity includes, but is not limited to:
- Fraudulent purchases
- Unauthorized payment methods
- Attempted chargeback fraud
- False claims regarding delivery or product condition
- Manipulation or abuse of promotions
- Automated attacks or malicious software
- Attempts to interfere with website functionality
- Unauthorized access to accounts or systems
- Collection or scraping of information in violation of applicable law
- Impersonation of another individual or business
PurrPup™ reserves the right to restrict access, cancel transactions, investigate suspicious activity, and preserve relevant records where reasonably necessary to protect the store, customers, or payment systems, subject to applicable law.
7. Fraud Prevention
Orders may be subject to fraud-prevention and payment verification procedures.
Where an order contains information reasonably identified as suspicious or inconsistent, additional verification may be requested before fulfillment.
PurrPup™ reserves the right to refuse or cancel transactions reasonably believed to involve fraud, unauthorized payment activity, identity misuse, abuse, or other unlawful conduct.
8. Third-Party Services
Our website may use or provide access to third-party services such as:
- Payment processors
- Shipping carriers
- Tracking providers
- E-commerce platforms
- Social media platforms
- Analytics providers
- Customer support systems
These third parties operate under their own policies and terms.
PurrPup™ does not control every action, system, interruption, or technical issue associated with independent third-party services.
9. External Links
Our website may occasionally contain links to third-party websites or services.
The presence of an external link does not necessarily mean that PurrPup™ owns, controls, endorses, or guarantees that third-party website.
Customers should review the terms and privacy practices of third-party websites before providing personal or payment information.
10. Shipping Information
Orders generally require 1–5 business days for processing.
After processing and dispatch, estimated shipping time is generally approximately 2–12 business days, depending significantly on destination, carrier conditions, local delivery networks, customs procedures where applicable, holidays, weather, and other logistical circumstances.
Processing time and shipping time are separate periods.
Please review our Shipping & Delivery Policy for complete information.
11. Refunds and Cancellations
Customers have 2 hours from the time an order is placed to request a cancellation, subject to our Refund & Cancellation Policy and applicable law.
After the cancellation period has expired, orders may enter processing and cannot ordinarily be cancelled simply because the customer changes their mind.
Refund eligibility is governed by our complete Refund & Cancellation Policy.
Please review that policy carefully before completing your purchase.
12. Customer Responsibility
Customers are responsible for reviewing all information entered during checkout before submitting an order.
This includes:
- Full name
- Email address
- Shipping address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Product selection
- Size
- Color
- Quantity
Customers should immediately contact info@purrpup.shop if they notice an error.
Changes cannot be guaranteed once an order has entered processing.
13. Website Availability
PurrPup™ does not guarantee that the website will operate continuously or without temporary interruptions.
Access may occasionally be affected by maintenance, updates, hosting issues, internet outages, third-party service failures, security measures, technical problems, or circumstances outside our reasonable control.
We reserve the right to modify, suspend, or discontinue portions of the website when reasonably necessary.
14. Limitation of Liability
To the maximum extent permitted by applicable law, PurrPup™ will not be liable for indirect, incidental, special, consequential, or similar damages resulting solely from circumstances outside our reasonable control.
Nothing in this Legal Notice excludes or limits liability or consumer rights where such liability or rights cannot legally be excluded or limited.
15. No Waiver of Consumer Rights
Nothing contained in this Legal Notice, our Refund Policy, Shipping Policy, Terms of Service, or other store policies is intended to remove, restrict, or waive any mandatory consumer right provided under applicable law.
Where applicable law provides customers with rights that cannot legally be waived, those rights will continue to apply.
16. Changes to This Legal Notice
PurrPup™ may update this Legal Notice when reasonably necessary to reflect changes to our website, products, operations, policies, services, or legal requirements.
The most current version will be displayed on this website.
Continued use of the website after an updated Legal Notice becomes effective constitutes acceptance to the extent permitted by applicable law.
17. Contact
For questions regarding this Legal Notice, your order, or our store, please contact:
PurrPup™ Customer Support
Email: info@purrpup.shop
Website: purrpup.shop
We recommend including your full name and order number when contacting us regarding an existing purchase.